NUDG Practice
Last updated: 30 March 2026
These Terms and Conditions ("Terms") govern all appointments booked through the NUDG online booking system at book.nudg.au ("Booking System"). By completing a booking, you agree to be bound by these Terms.
NUDG Practice ("NUDG", "we", "us", "our") is a consulting practice based in Melbourne, Victoria, Australia, providing automation, process improvement, and people leadership services.
Contact: hello@nudg.au | nudg.au
1.1. Appointments are made through our online Booking System at book.nudg.au.
1.2. A booking is confirmed when you receive a confirmation email to the address you provided. It is your responsibility to ensure the email address you provide is correct.
1.3. You are responsible for verifying the accuracy of your booking details, including date, time, and service type.
1.4. If you do not receive a confirmation email within 24 hours of making a booking, please contact us at hello@nudg.au.
2.1. Bookings made through the Booking System are for initial consultations, operations audits, coaching sessions, and other scheduled services as described at the time of booking.
2.2. The free operations audit is a no-obligation, one-hour conversation to understand your business needs. No payment is required for this service.
2.3. For paid services, the scope, deliverables, and fees will be confirmed in a separate engagement agreement prior to commencement.
3.1. We understand that plans change. We ask that you provide as much notice as possible if you need to cancel a booking.
3.2. Free consultations and operations audits:
You may cancel at any time by using the link in your confirmation email or by contacting us at hello@nudg.au.
We appreciate at least 24 hours' notice so the time can be offered to others.
3.3. Paid sessions (coaching, workshops, and other fee-based services):
More than 48 hours' notice: No cancellation fee. Full refund of any prepayment.
24 to 48 hours' notice: 50% of the session fee may be charged, reflecting the lost opportunity to fill the appointment.
Less than 24 hours' notice: The full session fee may be charged.
3.4. Cancellation fees reflect a genuine pre-estimate of our loss from the cancelled appointment, including the inability to offer the time slot to another client. They are not intended as a penalty.
3.5. We will always consider individual circumstances. If you have an emergency or extenuating situation, please contact us and we will work with you to find a fair outcome.
4.1. If you do not attend your appointment and have not contacted us within 15 minutes of the scheduled start time, the booking will be treated as a no-show.
4.2. For paid sessions, a no-show may be charged at the full session fee.
4.3. For free consultations, repeated no-shows may result in future bookings requiring confirmation before being accepted.
5.1. We allow a grace period of up to 10 minutes for late arrivals. Please contact us if you are running late.
5.2. If you arrive more than 10 minutes late, the session may be shortened to fit within the remaining scheduled time, or rescheduled at our discretion.
5.3. If you arrive more than 15 minutes late without prior contact, the appointment may be treated as a no-show under clause 4.
6.1. You may reschedule a booking at no charge by providing at least 24 hours' notice, using the link in your confirmation email or by contacting us at hello@nudg.au.
6.2. Rescheduling with less than 24 hours' notice will be treated as a cancellation under clause 3 and a new booking.
7.1. We may need to cancel or reschedule your appointment due to illness, emergency, or other unforeseen circumstances.
7.2. If we cancel your appointment:
We will notify you as soon as reasonably possible.
We will offer to reschedule at a mutually convenient time.
Any prepayment will be refunded in full if rescheduling is not suitable.
7.3. We will not charge any fees when we cancel or reschedule an appointment.
8.1. Payment terms for paid services will be communicated at the time of booking or in a separate engagement agreement.
8.2. Where prepayment or a deposit is required, this will be clearly stated before you complete your booking.
8.3. All prices are quoted in Australian dollars (AUD) and are inclusive of GST where applicable.
9.1. To the maximum extent permitted by law, our total liability arising from or in connection with a booking is limited to the fee paid (or payable) for that appointment.
9.2. We are not liable for any indirect or consequential loss arising from a booking, including loss of profit, revenue, or anticipated savings.
9.3. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable Australian law that cannot be excluded, restricted, or modified by agreement.
10.1. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.
11.1. Neither party will be liable for failure to perform obligations under these Terms where the failure is caused by circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, government restrictions, power outages, or internet service disruptions.
11.2. In such circumstances, we will offer to reschedule the appointment or provide a full refund of any prepayment.
12.1. If you have a concern about your booking or our services, please contact us at hello@nudg.au. We will acknowledge your complaint within 5 business days and work to resolve it promptly.
12.2. If we cannot resolve the matter to your satisfaction, you may contact:
13.1. Personal information collected through the Booking System is handled in accordance with our Privacy Policy, available at nudg.au/privacy.
13.2. By making a booking, you consent to the collection and use of your personal information as described in our Privacy Policy.
14.1. We may update these Terms from time to time. Changes will be published on our website and will apply to bookings made after the date of publication.
14.2. Existing bookings will be honoured under the Terms in effect at the time the booking was made.
15.1. These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising under these Terms are subject to the non-exclusive jurisdiction of the courts of Victoria.
Last updated: 30 March 2026
NUDG Practice ("NUDG", "we", "us", "our") is a consulting practice based in Melbourne, Victoria, Australia. We are committed to protecting the privacy of personal information collected through our website (nudg.au), our online booking system (book.nudg.au), and in the course of providing our services.
This Privacy Policy explains how we collect, use, disclose, and store your personal information. It has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").
Contact: hello@nudg.au | nudg.au
We may collect the following personal information:
We do not collect sensitive information (such as health information, racial or ethnic origin, or political opinions) through our Booking System.
We collect personal information:
We do not collect personal information from third parties without your knowledge.
We collect and use your personal information for the following purposes:
We will not use your personal information for purposes beyond those stated above without first obtaining your consent, except where required or authorised by law.
To operate our booking system and deliver our services, we use the following third-party service providers. This means some of your personal information is shared with or processed by these providers:
Your appointment details (name, date, time, and service type) are synced to Google Calendar to manage scheduling and availability. Google may store this data on servers located outside Australia. Google's privacy practices are governed by their own privacy policy: policies.google.com/privacy.
Booking confirmations and notifications are sent via SMTP2GO, a transactional email service. This means your name and email address are transmitted through their servers to deliver emails to you. SMTP2GO is a New Zealand-based company with servers that may be located outside Australia. Their privacy practices are governed by their own privacy policy: smtp2go.com/privacy.
Our booking system runs on Easy!Appointments, a self-hosted open-source platform. Your booking data is stored in a database on infrastructure that we control and maintain in Australia. No booking data is sent to Easy!Appointments or any external party by the booking software itself.
Our booking system is served over an encrypted HTTPS connection via a reverse proxy that we operate. Connection logs (which may include your IP address) are retained for security and diagnostic purposes.
As noted in section 4, some of your personal information may be processed or stored on servers outside Australia by Google (for calendar sync) and SMTP2GO (for email delivery). We have taken reasonable steps to ensure that these providers handle your information in a manner consistent with the APPs. However, we acknowledge that overseas providers may be subject to the laws of their respective jurisdictions.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
No method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
We retain your booking information for as long as reasonably necessary to:
When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
You have the right to:
To exercise these rights, please contact us at hello@nudg.au. We will respond to your request within 30 days.
In certain limited circumstances, we may refuse access or correction in accordance with the APPs (for example, where providing access would pose a serious threat to the life or health of any individual). If we refuse a request, we will provide you with written reasons.
Our website and booking system may use cookies -- small text files stored on your device -- to improve functionality and user experience. These may include:
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the booking system.
If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint with us:
We will acknowledge your complaint within 5 business days and investigate promptly. We aim to resolve complaints within 30 days.
If you are not satisfied with our response, you may escalate your complaint to:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be published on our website with the revised "Last updated" date.
We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: